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Mr Service Ltd

Privacy Policy / Terms and Conditions

Our details

This website is owned and operated by Mr Service Limited.

Data controller (referred to as “we/us/our”): Mr Service Limited

Name of data protection officer: Greg Douglas

We are registered in England and Wales under registration number NI045833

Our registered office is at 34 Dufferin Avenue, Bangor, Down, Northern Ireland, BT20 3AA.

Our principal place of business is Unit 5, 2 Hawe Road, Bangor, County Down, BT19 6NB.

You can contact us:


Terms and Conditions of Service

1. Introduction
These Terms and Conditions govern the provision of all services provided by Mr Service Ltd, herein referred to as "the Garage", to you, herein referred to as "the Customer". By booking any work with the Garage, the Customer agrees to be legally bound by these Terms and Conditions.
2. Specially Ordered Parts
Parts specially ordered for the Customer, including electronic control units, keys, locks, dealer-ordered parts, or VIN-specific parts, are non-returnable and non-refundable. The Customer acknowledges that these parts are procured or customized to their specifications and agrees to this condition upon ordering such parts.
3. Payment Terms
All accounts must be settled within 30 days of the invoice date. Failure to settle accounts within this period may result in additional charges or legal action to recover the amounts owed.
4. Contractual Capacity
By placing an order for work via phone or Internet, the Customer warrants that they are legally capable of entering into binding contracts, are at least 18 years of age and reside within the United Kingdom.
5. Consumer Rights
Nothing in these Terms and Conditions shall affect the statutory rights of the Customer as a consumer under applicable UK law, including but not limited to The Supply of Goods and Services Act 1982 and any subsequent amendments. Customers seeking further information on their statutory rights should contact the Citizens’ Advice Bureau.
6. Behavior Policy
The Garage maintains a strict policy against abusive behaviours, language, or threats directed towards staff or other customers. Such conduct will not be tolerated on the premises, and individuals exhibiting such behaviour may be removed and, if necessary, reported to the police.
7. Data Protection
The Garage will retain the Customer's personal details on a secure database for direct marketing purposes. Customers may request removal from this database by providing written notice to the Garage. Personal data will not be shared with third parties without the Customer's prior consent, except as required by law or in compliance with the Data Protection Act 1998.
8. Authority to Share Information
The Garage reserves the right to disclose any personal information provided by the Customer to relevant authorities, including but not limited to the DVLA and the police, as required by law or in the interests of public safety.
9. Binding Agreement
These Terms and Conditions constitute a legally binding agreement between the Garage and the Customer upon the booking of any work and supersede any prior agreements or understandings, whether written or oral.
10. Amendments
The Garage reserves the right to amend these Terms and Conditions at any time. Such amendments will be effective immediately upon posting on the Garage's official communication channels or website.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these Terms and Conditions will be subject to the exclusive authority of the courts of the United Kingdom.
The Customer's acceptance of these Terms and Conditions occurs upon booking any work with the Garage. The Garage appreciates the Customer's business and looks forward to providing exceptional service.


Privacy Policy of Mr Service Ltd

1. Introduction:
Mr Service Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We May Collect from You:
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, or requesting further services.
- If you contact us, we may keep a record of that correspondence.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including traffic data, location data, weblogs, and other communication data.
3. IP Addresses and Cookies:
We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service.
4. Where We Store Your Personal Data:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storage, or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.
5. Uses Made of the Information:
We use information held about you in the following ways:
- To ensure that content on our site is presented in the most effective manner for you and your computer.
- To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered between you and us.
- To allow you to participate in interactive features of our service when you choose to do so.
- To notify you about changes to our service.
6. Disclosure of Your Information:
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Mr Service Ltd or all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under the duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Mr Service Ltd, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
7. Your Rights:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You also have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.
8. Access to Information:
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
9. Changes to Our Privacy Policy:
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
10. Contact:
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to
Mr Service Ltd Unit 5, 2Hawe Road, Bangor, Co Down, BT19 6NB.
This privacy policy is based on the current UK data protection legislation and is compliant with the GDPR. For more information on creating a privacy policy, you may refer to the Information Commissioner's Office (ICO) privacy notice generator tool or consult additional resources such as the ICO's guide on writing a privacy notice.


Booking Form Privacy

At Mr. Service Ltd., we respect your privacy and are committed to protecting your personal data. This policy outlines the types of personal information we collect when you book with us, how we use it, and the measures we take to ensure its security. Your data is used solely to process your booking and provide you with the best service possible. We do not share your information with third parties without your explicit consent, except as required by law. By submitting your booking form, you agree to these terms.